We have a new e-mail address! Use the online contact form or end the email adress with @nordeafinance.com instead of @sgfinans.no/se/dk.

FAQ about SG Finans now beeing a part of Nordea

Here we have collected questions and answers about SG Finans is now part of Nordea

The merger

Will the company SG Finans cease to exist? Arrow Down

SG Finans as a company will continue as today, but the name will be changed to Nordea Finance Equipment.

Nordea Finance Equipment AS will until further notice continue as a separate legal entity within Nordea. Arrow Down

Nordea Finance Equipment AS will until further notice continue as a separate legal entity within Nordea.

Who can I turn to if I have questions? Arrow Down

If you have a designated contact person, you can still contact this person until further notice. Otherwise you can contact customer service in the company you have an agreement with.

What is the difference between Nordea Finans and Nordea Finance Equipment? Arrow Down

SG Finans joins Nordea Finance. The current local companies in Nordea Finans and the new Nordea Finance Equipment (formerly SG Finans) will for the time being be two separate legal entities with limited opportunity to treat customers and partners as one entity until the companies are integrated in the future.

Does Nordea Finance Equipment have the same organisation number as SG Finans? Arrow Down

Nordea Finance Equipment AS will have the same organisation number as it had when it was called SG Finans AS.

My customer relationship

Will Nordea Finance Equipment have other rates and terms than SG Finans? Arrow Down

No, for the time being the rates and terms will remain as per your agreement with SG Finans.

Will Nordea Finance Equipment have other rates and terms than Nordea Finans? Arrow Down

Yes, for the time being Nordea Finance Equipment and Nordea Finans are two separate entities with different rates and terms.

I am a customer with Nordea Bank. Will this be affected by the merger? Arrow Down

No, that will not be affected.

I am a customer with both Nordea Finance Equipment (formerly SG Finans) and Nordea Finans. Will my agreements be merged into just one agreement? Arrow Down

No, until futher notice your agreements will remain as they are.

I am a customer with both Nordea Finance Equipment (formerly SG Finans) and Nordea Finans. Which company should I relate to? Arrow Down

Until futher notice you will have to relate to both companies.

No, it will not be affected. Arrow Down

No, it will not be affected.

I’ve received an offer from SG Finans. Is this still valid after 1 October? Arrow Down

Yes, it's still valid. Agreements signed after 1 October will be with Nordea Finance Equipment AS. The organisation number will be the same.

I've just signed an agreement with SG Finans. Will this be affected by the merger? Arrow Down

No, it will not be affected.

Nordea Finans has called me. Can't you share customer data? Arrow Down

No, we are two separate legal entities and are not allowed to share data without the customer's express consent.

I see that Nordea Finans offers a lower price for a product. Can I get the same terms with Nordea Finance Equipment? Arrow Down

Until further notice Nordea Finance Equipment (formerly SG Finans) and Nordea Finans are two separate companies with different prices and terms. If you have questions regarding prices and terms, please contact your contact person.

Contact person

What is the contact information to my contact person? Arrow Down

The personal e-mail address of your contact should end with @nordeafinance.com instead of @sgfinans.no. The phone number is the same.

The customer portal

Can I view my customer relationship with both Nordea Finans and Nordea Finance? Arrow Down

No, for the time being we are two separate legal entities and are not allowed to share data. Consequently, you will only see data regarding your customer relationship with Nordea Finance.

Can I use the same login details with Nordea Finans and Nordea Finance Equipment (formerly SG Finans)? Arrow Down

No, you must log in with BankID with the company you have an agreement with.

Do the companies share the same URL for login to the customer portal? Arrow Down

No, you log in from the website of the company you have an agreement with.

Invoice

Do I have to change the account number for the invoice payment? Arrow Down

Until further notice it will be the same account number, but the invoice will come from Nordea Finance Equipment, so the beneficiary will be changed.

Will I receive the invoices as usual, with the same due date as before? Arrow Down

Yes, this will not be changed.

We're using the EHF format. Is there something we should do? Arrow Down

No, you don't need to do anything, as the organisation number will remain the same.

I’ve received a payment reminder/debt collection notice from SG Finans AS. When I’m making the payment, the beneficiary is Nordea Finance Equipment AS. Is this correct? Arrow Down

Yes, Nordea Finance Equipment AS is the former SG Finans AS. The bank account number is the same, so the payment will reach the correct account.

Buyout

We have requested a [buy-out] in SG Finans. What will happen? Arrow Down

The processing of your [buy-out request] will be the same as today and will be handled by the company you have an agreement with.

Customer service

Websites

Locations

Agreements